Yesterday I was giving a talk, and when the question came up about networking versus schmoozing and brown-nosing, I said … “Brown-nosing is self serving whereas networking is serving others.” Leave me a comment below, and let me know your definition of brown-nosing, and let me know when to use it or not use it […]
Do you think service levels in general have gone down? Do you continue to find yourself amazed at the poor level of service at a restaurant, drugstore, supermarket, clothing department, etc…. Several years ago when I expressed frustration about the level of service one of my friends was receiving for a service she had purchased […]
Kudos to any employee who delivers great customer service!
Do you ever find yourself asking if people these days have any common sense? Maybe it just boils down to who is doing the asking (ah hah). A client recently asked me if I could offer a class in common sense. In the owner’s opinion, the employees at the firm seemed to lack ANY common […]
Have you been making regular deposits into your network? People often tell me they are not getting anything from their networking efforts. They say they have been doing their homework regarding where might be best to network based on their industry, interests and/or geographic location. They tell me they have rehearsed their 30-second commercial to […]
I love the way the laws of the Universe work because they are true, indeed. You’ve heard the phrases before: Pay it forward, Give in order to receive, Extend a kindness and one will be done unto you. Yes, yes, yes – they are indeed the truth! The converse is also true, however. If you […]
The last few months I’ve been traveling quite a bit for work and have enjoyed many people-watching opportunities at various airports. As a person who loves to observe human behavior, it’s been most fascinating watching how fellow air travelers and airline personnel act….sometimes under stress, sometimes in a hurry and sometimes just because it’s interesting […]
As I think about turning that big number this year, 50, I feel like I’m back in kindergarten. First day of school was really scary as a 5-year old. And yet, some 45 years later, here I am back at the start of a new journey……blogging. I begin to think about how new and bewildering […]